ZM
Zurina Marais-Louise
1 reviews | Active since Aug 2012
28 Sept 2020, 09:18
Taken for a ride by Iwyze!
I called Iwyze on the 2nd of July 2020, to compare my car's insurance premium to what they would offer as per their televised Advert. Not only was the premium higher but they would have charged me excesses as well! I got a reference number for the call and was told to send my request for the refund attaching my insurance policy as well as my No Claim Bonus letter.
I promptly did that and I have sent numerous emails to Iwyze regarding the refund.
I was told on Friday September 25th that my request had expired!
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Replies (2)
iWYZE's replyOfficial
28 Sept 2020, 09:26Dear Zurina
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
iWYZE's reply28 Sept 2020, 09:26
Official
Dear Zurina
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
ZM
Zurina Marais-Louise's updateReviewer Update
28 Sept 2020, 09:29The request was forwarded to the relevant department since July 2020! It's now almost 3 months later!
I am not holding my breath!
Regards
Zurina Marais
I am not holding my breath!
Regards
Zurina Marais
ZM
Zurina Marais-Louise's update28 Sept 2020, 09:29
Reviewer Update
The request was forwarded to the relevant department since July 2020! It's now almost 3 months later!
I am not holding my breath!
Regards
Zurina Marais
I am not holding my breath!
Regards
Zurina Marais