Take my instalments monthly but poor service and accusations against me indirectly making a client unable to claim without doing due diligence what's the point of being insured!!!!!

Dear IWyze,

It is with disgust and disappointment that I receive this. Your service and customer handling is of utmost disrespect and poor service levels and again DISGUSTING to say the least.

I changed to IWyze as I believed that you were a competitor in the industry after leaving a trusted company and well known name which I WAS VERY HAPPY WITH by the way but decided to entrust and pursue a great apparent service with a trusted high end competitor in this industry to move to you. Noting I had been with a great competitor of yours for going on +-10 years.

I do however now realize, that your conduct shows a complete lack of interest in your clients, but rather an interest in collecting instalments.

As I stated, upon my return from a weekend away on 6th June to my residence with case logged with SAPS present at my home residence , I found my home had been invaded and some items taken as per my claim and my statement to SAPS I have again attached this.

With that said, I am not a burglar, and therefore can not give you clarity on how they entered my home. All exterior doors were locked when I left and upon my return. I was led to believe that I was insured for household content, but it seems your "fine print" takes care of your interests only.

I will certainly drive my disappointment and disgust via social media!!!!

The insinuations presented to me by a representative is appalling and of utmost disgust and disrespect.

All social media platforms will be informed of your presence.

Regards Jessica-lee Pretorius