Suspicious Delayed Claim Processing and Nicodemous Transfer of Our Toyota Corolla 1.4i to a S****yard Afar

My husband had an accident on 18 April 2023. He was told that the car was a s****/write off as it would cost close to its insured value to repair it. IWYZE wanted to give him around R55 000 and iWYZE would take the car. He was told that if he wants to buy it off he would be given around R26000. He indicated he would buy the car off. They tried to convince him to take the write-off money pretending they cared he would take it at a loss. Surprisingly, when he went to Marvic Panelbeaters in Richards Bay, which is their designated repairer, the car had not been assessed. How IWYZE arrived at the amounts is questionable/yet to be explained. My husband was asked to get quotes for repairing the car on his own and he did that. WHY? I personally do not understand. He submitted the TOYOTA Parts Shop quote this week. All along he is told the claim is yet to be processed for a decision on its payment. Today, I, Mr Biyela’s wife was driving from Nseleni to King Shaka International Airport when I saw our TOYOTA COROLLA transported on a truck, around Tongaat Plaza. I immediately called my husband so he could find out what was happening. He was told that the car was being transported to a S****YARD at Cornubia, which is close to Durban. He was told it was expensive to keep the car at Marvic in Richards Bay, which is close to our place, thus its transfer to Cornubia S****yard for it to be brought back to Richards Bay once the claim has been processed. And that was done without his knowledge, why keep it secret? I smell a rat. Something absurd is happening here. I believe I IWYZE wanted to take the car away and tell stories to my husband. Why does it take the whole month to process the claim? Why move the car to Durban instead of giving it back to him if they are awaiting the result of the claim Even getting a courtesy car was not instant on reporting the accident and towing the car to MARVIC. The courstesy car’s 30 days will be expiring soon. Why does it look like IWYZE wants to force us to take the write- off amount when we are not ready to buy a car? We are pensioners and buying a car is not on the cards, thus my husband’s request to repair it himself. I no longer trust IWYZE. IWYZE needs to sort this out, consider the lengthy inconvenient waiting and not sell our car. Otherwise IWYZE will have to buy us a new car.