STILL WAITING FOR MY CAR 3 MONTHS AFTER CLAIM

My claim was logged on the 11/12/2022 and vehicle towed to Renew-it Bedfordview, it was approved and authorized on the 01/02/2023. On the 02/02/2023 Renew-it called me and informed that I must pay excess upfront before they can start with the repairs I told them that I don’t have money and won't be able to pay anything before month end I also asked if they can't start with the repairs and allow me to pay when I collect my car as that’s what I know should happen but they said they don’t work that way , I later received an email from them stating I must pay at least 70% of the excess then they will start with the repairs .

I forwarded the email to Fikile Nkutha and asked her to find out from them if they can’t allow me to pay later or look for another panel beater so I can move my car she never responded , I called , sent chats on the chatbot with no assistance whatsoever until I sent a chat requesting to cancel on the 13/02/2023 then someone called me back I spoke to Tamarisa Booysen who took over my query I sent her an email asking to check if the panel beater are on your list she came back to me Monday 20/02/2023 with information that my car is being lifted at 8:40 from Renew-it to FR Auto Panelbeater because I didn’t want to go through the same problem as with Renew it,I then spoke with FR Auto to find out if I can pay excess once the repairs are done and with their exceptional customer service they even came up with a payment plan for me to pay the excess ,

to my surprise I got a call from Tamarisa saying Renew- it doesn’t want to move my car before I pay the storage fees and towing how is that possible as even the CPA states that I cannot be charge any fees without being notified prior and in writing. I was never informed that if I no longer want to repair my car with Renew-it, I will be liable to pay storage fees and towing. Doesn’t towing come with the policy ? am I not allowed to choose my preferred repairer ?.

I feel violated and forced to repair my car with renew-it , I was then fowarded to the claims amnager Boitumelo Lethwane who confirmed in writing that they will be liable for all the storage and towing fees and my car will be moved , a week later after numerous emails and calls she tells me that Renew it will not match what FR Auto is giving me and she will not pay the R16k storage fees they want but will only pay R2k that I must be liable for the rest how is that possible after she agree in writing.?

I am not happy with them and even their attitude and customer service and I also feel that Iwyze as my Insure is also not treating me fair in resolving this claim as you are the ones who approved my claim after 2 months why don’t you pay for the storage. I thought the point of car insurance was for peace of mind should a claim arise but it looks like with Iwyze its actually the opposite ,