STILL WAITING FOR MY ACCESS REFUND

8 months later and I am still struggling to recover my access refund, I have been thrown to a third party (African Recovery solutions) and every month is the same story, if his month they are waiting for a signature then the next month they received the signature, the next month they are waiting for this or that. Honestly, at what point does IWYZE represent its customers? If I don't even contact this third-party I never get any feedback, this happens every single month and it is exhausting. If I struggle so much with something like a motor insurance then what about all other Old Mutual policies I have. I've been struggling with your legal department now it's the same story with this third party. Just do something please.