still waiting for a copy of my insurance schedule

On the 14 July 2015 I log in a query regarding an updated copy of my insurance schedule. Till today I'm still waiting when coming to old mutual and iwize to deal with their clients s need u will have to send millions of emails,make hundreds of expensive phone calls to get their attention but when coming to deduct they are forward. I really need to use that schedule some were else if u don't mind. My cell phone number ***. Or ***