Still waiting..

Old Mutual gap cover. I sent in documents to add my dependants as of 01/01/23. The wrong details were entered… meaning the policy documents on record have the wrong information and yet the relevant and correct documentation. I called late January after emailing for it to be corrected. I called again in February. If the calls drop or there is interruption in communication, the courteous thing to do is to call the client back to ensure the concerns are resolved. Regardless… I did communicate their error and yet here I am months later with no updated information on a policy I am paying for. Do better! Maintaining communication with stakeholders is not difficult.