Still no response

Despite several emails and countless calls with your consultants I have still not been helped with regards to my claim. After two weeks of waiting am still being told my claim is being looked into. On the 24th I was told its being handled by underwriting and this morning am told is been passed onto sales!!! Don’t know much about insurance but isn’t underwriting and sales on in the same thing? I’ve requested the voice recording of my calls and that still hasn’t been sent, don’t know how long it takes to convert them into mp3. This morning I asked if Gloria or Thendeka (her manager) call me to clarify things but still nothing. This is turning to to a nightmare and I regret ever singing up with iwyze