LS
Lehlohonolo S
1 reviews | Active since Mar 2023
02 Dec 2024, 11:29
Stay away from iWyze
I called on Wednesday to request information on how to pay the Outstanding R280 on the cancelled GAP cover. Abigail informed me that the accounts team would contact me within 48 hours, which never happened. Meanwhile, I am ITC listed for R280, an amount I was not even made aware that I owed to iWyze. Pathetic service
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iWYZE's replyOfficial
02 Dec 2024, 11:40Good day Lehlohonolo,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused. It is unacceptable that you did not receive the promised follow-up, and we regret the impact this has had on you.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused. It is unacceptable that you did not receive the promised follow-up, and we regret the impact this has had on you.
We have your policy details and escalated this matter to the relevant team for immediate attention. They will contact you shortly to provide the necessary assistance regarding the outstanding amount and to resolve this matter.
We appreciate your patience and assure you that we are committed to addressing your concerns promptly. If there’s anything further, you’d like to discuss, please don’t hesitate to reach out.
Regards,
The iWYZE Team
Regards,
The iWYZE Team
iWYZE's reply02 Dec 2024, 11:40
Official
Good day Lehlohonolo,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused. It is unacceptable that you did not receive the promised follow-up, and we regret the impact this has had on you.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused. It is unacceptable that you did not receive the promised follow-up, and we regret the impact this has had on you.
We have your policy details and escalated this matter to the relevant team for immediate attention. They will contact you shortly to provide the necessary assistance regarding the outstanding amount and to resolve this matter.
We appreciate your patience and assure you that we are committed to addressing your concerns promptly. If there’s anything further, you’d like to discuss, please don’t hesitate to reach out.
Regards,
The iWYZE Team
Regards,
The iWYZE Team