Spouse removed without instruction

Good day,

I've taken out a policy with you for Gap cover effective 01/05/2018 with both myself and my spouse reflecting on the policy.

On 19 November 2020 I received a policy from you stating that underwriters are changing. My spouse was not reflecting on this policy.

I phoned on 20 November 2020 requesting that this be rectified and provided: - Original policy- Medical aid membership policy I received no feedback.

I phoned again on 24 November 2020 and was told my spouse was added and that I will receive a updated policy. I reminded Selwyn (your consultant) that the inception date is 01 May 2018. I received no policy.

On 24 November 2020 I phoned again requesting the policy reflecting my spouse. Eventually I received the policy but my spouse was added with an inception date of 01/01/2021. How is someone added to a policy they already a member of? No correct details reflect on this policy for my spouse. Is he even covered?

This is absolutely unacceptable! Elaine Zeeman