Sort out my claim

I had an attempted theft incident on the 24th of November 2020. It happened as I was traveling back from work at a shopping complex around 18:15. My car was cleaned out of all valuables as the car was broke into.

I registered a claim with my insurer which is Iwyze on the 27th as I was misinformed as to how to go about and still was confused. My car lock was broken, dented the left side bottom and cracked the windscreen as I suspect they were trying to ***** the car.

The claim has been pending since then, the car was towed on the 01st of December and nothing has been done since then. I’m being told they are still waiting and they have been giving me inconsistent information everyday. Now the courtesy car period will lapse, the repairs are going on holiday, I need to travel cross the border with my car and I’m just exhausted of waiting and being **** to. The people seem very *********** and they are misinformed I think as I’m even given wrong excess amount.

Please do assist in getting my claim sorted out soonest.