Sorry excuse of an insurance company.

I have been insured by iWyze for a couple of months now in fact almost a year now. I have vehicle insurance with them and just like everyone else I was hoping that I would never need to claim however the unfortunate happened on the 12th of April. I filled the claim on the 13th which was on Saturday. My premium was late but was still within the grace period as stipulated by their contract/policy document. According to the policy document that I was sent and is available on the iWyze site - they do not debit on weekends or public holidays they automatically roll over all debits to the following week (first working day) they also stipulate in the document that they allow for debit order EFT's which I had requested but was told that iWyze does not allow for EFT payments. Now the question that I have is, why are they going against their conditions that they had so clearly laid out. I am beyond applaud at their service towards me in this time. I have subsequently laid a compliant with the ombudsman and I will be following that very closely. I have spent the better day running after them trying to get clarification on exactly why they went against their documents. Some of their call centre staff is absolutely clueless and would be interested in finding out what they are trained to do.