Sorry excuse for an insurance

This is a sorry excuse for an insurance. Imagine paying your hard earned money every month to a company who is silent when its time to claim. I submitted a claim 3 weeks ago after checking my policy to aee if it was covered which it was. A whole week went by even though their auto. Ated response when sending in a claim says they will reapond in 2 days. I called. Nothing had been received by them. I then sent it again to *** and another email. Same automated response. Another week goes by nothing. So i call. They tell me they will get a consultant to call me the same day to submit my claim and i wait. Nothing. So i call again. Im helped by Bongiwe Mtshali who tells me to send the claim to her email address and she will acknowledge receipt and submit the claim for me which i do. She replies saying received and i assume it will be submitted. 2 days later i still havent received feedback so i call again. They tell me that they will email Bongiwe to give me a call regarding my claim because shes dealing with it and for some reason nobody else but her can help me. I also email Bongiwe. 2 days go by and nothing. So i call again. The lady on the phone S. Mbali tells me she will send Bongiwe an email to contact me today still and i tell her they have been promising this to me all week. She says they can get another consultant to deal with my claim. At this point i ask to speak to someone higher because i k ow dam well nobody will be contacting me to which she replies Terry anne is the manager. I ask for her details and she says she cant give it to me but will get Terry anne to call me today still. I highly doubt anyone will be contacting me. How do you deduct your money the minute my salary is in my account but cant even communicate about a simple claim. This has been am absolute nightmare and i will advise amybldy who listens to not take out any form of insurance with these people