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SM
Siyanda M

1 reviews | Active since Dec 2019

27 Jun 2022, 13:02

So dissapointed

Been calling to register my claim but not response, I regret ever changing to this insurance, so dissapointed

Policy number ***

0
Replies (8)
iWYZE
iWYZE's reply27 Jun 2022, 15:01
Official
Dear Siyanda

We acknowledge receipt of the complaint and the contents have been duly noted.

We have shared your contact details with our claims team for urgent assistance.

Regards
The team at iWYZE
SM
Siyanda M's update28 Jun 2022, 11:14
Reviewer Update
Been calling to register my claim but not response, I regret ever changing to this insurance, so dissapointed

They called yesterday and promise to call back but didn't call back
SM
Siyanda M's update28 Jun 2022, 14:19
Reviewer Update
I still haven't got a call, I am still waiting, why is the service this bad at iwyze?

SM
Siyanda M's update28 Jun 2022, 14:58
Reviewer Update
Iwyze not responding to calls they name u wait for hours, this is not acceptable
iWYZE
iWYZE's reply28 Jun 2022, 16:07
Official
Hi Siyanda 

We confirm that our claims consultant made attempts to contact you. The last attempt you advised that you were not available. 

Kindly provide us with a convenient time in which we can contact you to assist.

Regards
The iWYZE Team
SM
Siyanda M's update28 Jun 2022, 16:19
Reviewer Update
Contact me now if possible ***
SM
Siyanda M's update29 Jun 2022, 12:22
Reviewer Update
iwyze does not wanna work with their clients? i was told by a consultant that she has booked courtesy car for me, but when i go ti Avis, there is no car, this is a waste of time, Phumla Ndlovu please call me, or anyone in the department
SM
Siyanda M's update16 Jul 2022, 03:23
Reviewer Update
Thanks to Zaina Mafuleka, she's been a wonderful consultant and the swift responses and calls are just so amazing, my claim has been finalized and renew IT proline has started with repairs... 😄