GM
Goitsemang M

1 reviews | Active since Mar 2018

18 May 2022, 15:41

So disgusting

It's very funny how you can be so constantly pay for the insurance hoping that should the worst unexpected happen, they should assist .

Iwyze is by far the worst experience ever! They claiming they didn't cancel policy but when requesting the updated policy it is still stands as CANCELLATION LETTER but they claiming my car is still covered. So inconsistent and unreliable. I have paid for all years long. Today they robbing me MY HARD EARNED MONEY and yet claiming the cover for my car still appear on their system but fail to send me the updated policy.

Next thing they will be sending " We are sorry you didn't get....we will investigate the matter" And they never follow up until you include the lawyers....

Yoh!

Such a bad experience

0
Replies (2)
iWYZE
iWYZE's reply18 May 2022, 16:22
Official
Dear Goitsemang

We acknowledge receipt of your complaint and the contents are duly noted. 

Upon investigation we have established that your matter is currently being handled by the Claim Objections team.

We wish to highlight that your policy is indeed still active, and we will send you your latest policy schedule. 

Please feel free to reach out to us at *** for any assistance you might need. 

Kind regardsThe iWYZE Team

Best regards,

GM
Goitsemang M's update18 May 2022, 16:32
Reviewer Update
I'm still not convinced. I don't pay HelloPeter even the tip of my nail. All I know is I pay Iwyze monthly via debit order and have done this constantly over the years but when I need something like the update or feedback I should come to HelloPeter. That's not how I think the company should treat the clients. My phones are being dropped back and forth,calling with the airtime I buy with my heart earned money!

And the responses and feedback is what I get in hellopeter page. Is that how things should go really? So if someone out there knows nothing about HelloPeter the matter will never be solved?