KK
Ken K
1 reviews | Active since Dec 2020
05 Oct 2021, 14:59
So angry
Worst insurance - i have been waiting 2 months for my car to be repaired. My car is still sitting at the repairer and the repairer is waiting for old mutual for authorisation on additional damage. Im so sick of old mutual, I call often and they just tel me they will call me back the person dealing with my claim is on another call. Please give me a car for the timebeing so I can get around
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Replies (2)
iWYZE's replyOfficial
05 Oct 2021, 15:21Dear Ken We acknowledge receipt of your complaint and the contents are noted. Please be assured that we have directed your request to the claims team for urgent assistance. Kind regards
The iWYZE Team
The iWYZE Team
iWYZE's reply05 Oct 2021, 15:21
Official
Dear Ken We acknowledge receipt of your complaint and the contents are noted. Please be assured that we have directed your request to the claims team for urgent assistance. Kind regards
The iWYZE Team
The iWYZE Team
KK
Ken K's updateReviewer Update
10 Nov 2021, 10:12One month later and I am still waiting for my car. Old mutual gave my repairer a second hand headlamo that didn’t work - what kind of insurance is this authorising non-working 2nd hand car parts. Why am I even paying for my premiums for this **** service that I have gotten in the past three months. Havent had a car for 3 months and old mutual havent had the decency to attend to my complaint of a car hire for the constant delays.
KK
Ken K's update10 Nov 2021, 10:12
Reviewer Update
One month later and I am still waiting for my car. Old mutual gave my repairer a second hand headlamo that didn’t work - what kind of insurance is this authorising non-working 2nd hand car parts. Why am I even paying for my premiums for this **** service that I have gotten in the past three months. Havent had a car for 3 months and old mutual havent had the decency to attend to my complaint of a car hire for the constant delays.