SLA on claims

I was involved in an accident on the 22/05/2018 and i reported it on the 23/05/2018 and i was asked to send photos of the damage on the 25/05/2018. Three days later i called in to check and i was told that it takes up to 10 days for the report to be finalized. I gave them the 10 days and only called again on the 11/06/2018 and i was told that they have not received a report from the assessor and that they will request it and call me back but no one called me back. I called again on the 14/06/2018 and the consultant said the claim was closed but could not give any further details as to why it was closed and that they have not received any report from the assessor but she said i will be called back and as always no one did. I have emphasized the condition of the car and that i work shifts so i often have to drive at night but that did not bother them as they have "process to follow". Currently the car's bonnet does not close properly, one headlight is not working which is unsafe for me to drive and the engine is now making noises and i am really scared of driving the car. The SLA for claims is ridiculous and it seems that they using unreliable assessors and no one seems to really care about the impact and frustration this has caused. I have never missed any payments and i am disappointed of the services this company is giving. I am going to stop the insurance.