TN
Thando N
1 reviews | Active since Jan 2017
28 Aug 2024, 13:15
Six Months of Frustration: Unresolved Claim and Poor Service
I am extremely disappointed with Old Mutual - Iwyze. It has been over six months since I filed a claim, and I have not seen any resolution. Suppliers have not been paid and 3rd party payments have been a drag. The process has been nothing short of frustrating, with endless delays, a lack of communication, and a complete disregard for my situation. Despite numerous follow-ups, I keep getting vague responses and empty promises. This company has no intention of honoring its commitments or providing the service it claims to offer. I would not recommend Old Mutual - Iwyze to anyone looking for reliable and timely insurance support.
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Replies (1)iWYZE's replyOfficial
28 Aug 2024, 16:57Good day Thando N,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
iWYZE's reply28 Aug 2024, 16:57
Official
Good day Thando N,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
