Shoddy Workmanship, Unhappy Customer still battling
<p>I was involved in a car accident on 08 December. IWYZE instructed me to take the car to Renew It Edenvale. I then received a call on 23 January from the panelbeater that the car was ready for collection. When we arrived there on the 28th of January to collect the car, it took them longer to bring out the car. We started getting worried as to what was happening. We then decided to go out and check for ourselves on the floor only to catch them red-handed with the door panels stripped. They said the windows are not opening as the fuse was burnt (they can only be opened by the driverd not passengers themselves), the computer box was tampered with (it was opened), the clock and odometer buttons are not working, the small left back window is lose on one side, the nuts are lose in the boot, the boot door has got a gap big enough to slip in a thumb. They said this is not the way they hand over the car back to the customer. My question is why then did they call if it did not pass their quality control checks? While still waiting, 3 other customers came to complain about other things they found either not to be working or falling off irrelevant to the impact side of the accident. Guys tell me, what is this??? I reported this to you and you promised to come back to me but never did that even now. I am very much worried I feel it is not safe electronically, anything can happen while driving it. I am still perplexed with the way the car was handled. The panelbeater assured us to take the car back on the 08th of Feb. . Today, the 24th of Feb, the car is still not repaired citing reasons that they are waiting for some parts!!! Please allow me to take the car where I will be able to have it fixed properly and you bear the costs of those repairs. Whatever deals that are happening between you and them is none of my business, I want my car back. I am totally not happy with this kind of service. What is it that I am paying for? Why am I being inconvenienced for no apparent reason, for somebody's shoddy workmanship? Once this is done, know that I AM CANCELLING MY POLICY WITH YOU!!!</p>