SHOCKING TREATMENT AND DELAYED DELIVERY ON CLAIMS HANDLING OF CLIENT

I submitted a claim on the 26th of August 2022. For an accident where I was rear ended. I had to call weekly for updates I was assigned a claims handler Tamarisa Booysen. Whom after daily emails and constant requests for call backs only contacts me on the 13 of September to inform me she is missing a copy of my driver's license. Authorization for my claim was sent on the 16th of September. To date I have spoken to two other consultants one being Nonhlanhla Ndlovu who indicated that I am welcome to send a hello Peter complaint. She indicated she will call me today the 27th of September 2022 to give me urgent feedback. This after I contacted the repair myself. And was told that they didn't know what to even book my car in to repair as the claims handler did not send the assessment with the authorisation letter.

So 16 calls later. Countless emails. Correspondence via your Facebook help messenger. Whatsapps.

And still one month one day later my vehicle is not repaired. I have had no feedback from anyone in the claims department.

IS THIS THE PROFESSIONAL SERVICE OFFERED BY THE INSURANCE COMPANY.

ADD TO THAT THE OTHER PARTIES INSURANCE COMPANY HOLLARD HAS CONTACTED ME 3 WEEKS AGO TO FIND OUT IF I AM CLAIMING DIRECTLY FROM THEM.

So if they were efficient enough to repair their clients vehicle and contact me about my repairs. What excuse does my insurer have for such sadly sloppy handling of this claim?