PF
Pat F
1 reviews | Active since Dec 2024
04 Dec 2024, 12:54
SHOCKING SERVICE FROM IWYZE
Unable to get any joy OR call back from the call centre - Half our "policy" (the vehicle part") was listed as pensioner therefor attracting NO excess - somehow the other half (household insurance) does not know this & refused to accept that we were pensioners Our first claim has attracted an excess (a month away from our NO CLAIM BONUS is due to be paid out) On bringing this to Iwyze attention - they EXCEPTIONALLY have "authorised" a "no excess" HOWEVER. . . . they prompted increased our monthly premium by nearly R200 pm AND to rub salt into the wound, we have heard nothing further about our claim - damages yet to be repaired and getting worse by the day!
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iWYZE's replyOfficial
04 Dec 2024, 14:11Good day Pat,
We’re truly sorry to hear about your experience and the frustrations you’ve encountered with our service. It’s disappointing to know that you’ve had trouble getting in touch with our call center and that there has been confusion regarding your pensioner status and excess. This is certainly not the experience we aim to provide.
We understand the impact of these issues, especially with your claim and the recent increase in your premium. We take your concerns seriously and would like to investigate this further.
Kindly be advised we have escalated your query to the claims department to assist further.
Regards,
The iWYZE Team
Kindly be advised we have escalated your query to the claims department to assist further.
Regards,
The iWYZE Team
iWYZE's reply04 Dec 2024, 14:11
Official
Good day Pat,
We’re truly sorry to hear about your experience and the frustrations you’ve encountered with our service. It’s disappointing to know that you’ve had trouble getting in touch with our call center and that there has been confusion regarding your pensioner status and excess. This is certainly not the experience we aim to provide.
We understand the impact of these issues, especially with your claim and the recent increase in your premium. We take your concerns seriously and would like to investigate this further.
Kindly be advised we have escalated your query to the claims department to assist further.
Regards,
The iWYZE Team
Kindly be advised we have escalated your query to the claims department to assist further.
Regards,
The iWYZE Team