SHOCKING SERVICE! DISHONEST ******** - DESPERATE TO GET YOUR POLICY, AND ONCE YOU HAVE IT, TAKE EVERY OPPORTUNITY NOT TO PAY!

THIS HAS TO BE THE WORST INSURANCE COMPANY EVER! WE REPORTED AND ACCIDENT ( A MOTOR VEHICLE DROVE INTO THE BACK OF OUR CAR WHILST WE WERE STANDING STATIONARY AT A RED ROBOT ON 1 NOVEMBER 2022) WE WERE TREATED LIKED ********* WHEN WE LODGED OUR CLAIM! ASKED THE MOST RIDUCULOUS QUESTIONS. DAMAGE WAS ASSESSED AFTER WE SUBMITTED PHOTOGRAPHS - WE HEARD NOTHING MORE FROM IWYZE. WE PHONED ON A DAILY BASIS AS WE RECEIVED ABSOLUTELY NO COMMUNICATION FROM THEM! WE EVENTUALLY SPOKE TO SOMEONE THREE WEEKS AFTER THE ACCIDENT AND WERE TOLD OUR CLAIM HAD BEEN APPROVED - NOTHING FURTHER FROM THEM. WE FOLLOWED -UP AS IT WAS MORE THAN A MONTH AFTER THE ACCIDENT AND WE WERE FINALLY CONTACTED BY THE PANEL BEATERS WHO ADVISED THAT IWYZE HAD "forgotten" TO ADVISE THEM THE CLAIM WAS APPROVED. IN VIEW OF THE FACT THAT IT WAS ALMOST MID DECEMBER - WE COULD ONLY BRING OUR VEHICLE IN ON 3 JANUARY! OUR CAR WAS ALMOST FALLING APART BY THEN! WHEEN WE COMPLAINED, THEY OFFERED US 17,500.00 MINUS OUR EXCESS OF 3,850.00 HOWEVER, IT WAS APPARENT TO US THAT THE ASSESSED DAMAGE WAS VERY MUCH MORE THAN 17,500.00. THANK HEAVENS WE NEVER TOOK IT AS THE FINAL DAMAGE AMOUNTED TO 42,000.00 RENEW-IT IN RANDBURG WAS AMAZING. ON 9 DECEMBER WE EXPERIENCED A TERRIBLE FLOOD AT OUR HOME - THIS AGAIN WAS A DISASTER - ALL OUR BOUNDARY WALLS WERE WASHED DOWN WHICH LEFT OUR PROPERTY OPEN TO THE STREET AND OUR SAFETY SEVERELY COMPROMISED. AGAIN WEEKS WENT BY WITHOUT ANY WORD FROM IWYZE AFTER THEY ACKNOWLEDGED THE FACT THAT OUR SAFETY WAS COMPROMISED! EVENTUALLY THEY GOT BACK TO US AND TRIED TO REPUDIATE OUR CLAIM ON THE GROUNDS THAT THEY DID NOT INSURE BUILDINGS WITH CLOSE PROXIMITY TO A RIVER. THEY THEN LISTENED TO THE TAPES AND ADVISED THAT WE HAD DISCLOSED THIS FACT AT THE INCEPTION OF THE POLICY, HOWEVER THE CONSULTANT NEVER RECORDED THIS (HAD HE DONE SO, THEY WOULD NOT HAVE COVERED OUR BUILDING INSURANCE). RELUCTANTLY THEY PAID US OUT A LUMP SUM WHICH WAS A FRACTION OF WHAT THE DAMAGES WERE AFTER DEDUCTING AMOUNTS FOR BEING "UNDER-INSURED" AND ADVSIED THEY WERE GIVING US 30 DAYS TO FIND NEW BUILDING INSURANCE COVER! WE IMMEDIATELY CANCELLED OUR ENTIRE POLICY! WHAT A BUNCH OF DISHONEST, ***********, RUDE INDIVIDUALS - THEY SHOULD NOT BE ALLOWED TO OPERATE - THEY ARE AN ABSOLUTE ****!