Shocking service cause of my skin color

My claim was approved on 15th dec 2021 received call from Iwyze informing me of this was told as well that the repairer had being given go head to start repairing the vehicle then courtesy car was arranged for me. 24th dec 2021 received sms from Avis saying my rental had being terminated by the insurance I contacted Iwyze told was that the repair is complete on the vehicle went to Renew it only find they closed for festive season contacted Iwyze again to inform them,the consultant told told me Renew-it tried to get hold of me but no luck. The consultant advise me to go collect my vehicle on 3rd Jan 2022, went there only to find out that they haven't even started with the repair at all. Only find out when i did follow on 5th Jan 2022 with Renew it that Iwyze didn't send approval/authorization this was send after days 21 days when contacted them. Complained about this miscommunication and inconvenience caused to me but guess was told straight my Team manager they can't extended the courtesy car cause only get what pay for. The fact that was misinformed morethan 5 times and waisted my money going to repairer 2 times,she just said took on myself to go there. Just check some review this platform client complaining about ****** Even to her the phone the way she speaking to me is because black.