Shocking service

I am really concerned with the service iWyze provides for such a crucial cover such as a life cover. They sent me an email that my HIV tests were outstanding while I was initially advised that there won't be a need. Nonetheless, I agreed to do one and I called iWyze in December 2020 and asked for someone to come through to me so I can do the tests. Nothing materialized, I called them again on Tuesday and was promised that someone will call me to set up an HIV test, however I have not received the call as yet. This morning, someone called me and I told them about my situation and they promised to put me through to their customer service department, however they did not as the call got disconnected.

This is quite scary for iWyze ruining a trustworthy reputation of Old Mutual. I am not concerned that should anything happen to me, they will tell my family of the outstanding HIV tests, which they are currently not helping me with.

I am so livid right now!