Shocking Service

I have been trying to submit a claim and made several attempts to contact the insurer from the 29 January telephonically, SMSes, Call me back on their website and emails. Eventually Mr R Johnson contacted me, has been very helpful and provided the necessary feedback to try speed up the claim. All his effort have come to a screeching cause he is waiting for a "manager" to provide the necessary approval. I have been waiting for this decision from this manager for over 2 week. This has to be my worst experience with an insurer, would have loved to give Mr Johnson a 4 star rating but there's only so much the consultants can do when their performance is dependent on others.