WM
Warren M

1 reviews | Active since Nov 2012

17 Mar 2016, 12:40

SHOCKING SERVICE

We submitted a building claim for severe hail damage over 2 months ago, and our repairs have not even commenced. This is after the assessor came out and did his report. The repair company has excuses, Rindani is always busy and simply does not return calls or messages left. Now apparently we heard that our ceilings are not covered, but it is sagging, and I feel that it might collapse pretty soon. I hope that a more senior person could contact me and sort this out! I wish that I never went to Iwyze in the 1st place, and am looking at alternative insurance companies as we speak - Stay away from Iwyze!

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Replies (1)
iWYZE
iWYZE's reply17 Mar 2016, 13:03
Official
Hello wamosa,

We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the lack of communication on your claim. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.

Your Complaint ref. is MF-***

We can confirm that your matter has been escalated to our Claims - Non Motor Team Manager who will be calling you soon to assist with your claim enquiry.

In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.

Kind regards,
Rodwell
iWYZE Team