PK
Paul K
1 reviews | Active since May 2012
08 Jan 2024, 09:36
SHOCKING SERVICE
I have a policy with Iwize. Policy no. ***. In November 2023, Iwize notified me my policy will increase by 27%. I called them to discuss this and since then everything has gone "pear shaped". In January 2024, Iwize took it upon themselves to increase AND CHANGE my policy WITHOUT my permission. I sent TWO emails requesting for someone to contact me all to NO AVAIL. I also posted my dissatisfaction on Facebook and STILL NO RESPONSE. I am currently looking for alternative insurance as their CLIENT SERVICE IS NON EXISTENT
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Replies (2)
iWYZE's replyOfficial
08 Jan 2024, 15:58Good day Paul, We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the customer care department to assist further. Regards The iWYZE Team
iWYZE's reply08 Jan 2024, 15:58
Official
Good day Paul, We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the customer care department to assist further. Regards The iWYZE Team
PK
Paul K's updateReviewer Update
08 Jan 2024, 16:15My emails and post on Facebook was sent to your "Customer Care department" so I won't be expecting any help from them. They have PROVEN to be totally lacking in CUSTOMER CARE.
PK
Paul K's update08 Jan 2024, 16:15
Reviewer Update
My emails and post on Facebook was sent to your "Customer Care department" so I won't be expecting any help from them. They have PROVEN to be totally lacking in CUSTOMER CARE.