SHOCKING, POOR AND PATHETIC SERVICE, UNPROFESSIONAL TEAM,

Actually this doesn't deserve rating, 0 is still a number after all. I made my first claim ever since i bought my car in 2016, and not that i bumped any people or was in the wrong. My case number is ***. People came in my place of residence and attempted to ***** my car. Obviously they damaged the car as they wanted to start it without the key.I have been with IWYZE since them till to date, my car was towed since i couldn't drive it, made a claim on the 20th June, since a message of who is responsible for my claim was forwarded to me i never got a call or an update as i expected from this insurance company, and after two weeks i called and waited on the line for almost 45 minutes to speak to the consultants only to be told that the claim manager will call me, and she did call the next day and tell that the insurance will not pay for me since the claim is less than my excess. I didn't have much of a problem, i asked that the car be taken to the nearest car repairing company for repairs. I didn't know that i had to fight with the company for them to tow my car to the nearest place, eventually after so many calls and me insisting that we do a conference call and explaining my reasons why i need my car the car was uplifted and bought to Johannesburg Central. I then thought all is well only to learn that it is the beginning of a struggle, the repairing company identified more damages and wanted add parts on the initial quotation made and they have been sending endless emails without responses, i had to come in and start the endless calls more that five calls per day being send from pillar to coast, eventually i was told that the y have reopened the claim and the repairing company can load the additions, when i dropped the phone and called the repairing company i was told there is nothing like that on their side. The repairing company has been sending emails that are not responded to at all. I was told by one consultant that i must call every two days , really...when there is someone responsible for the claim, with which money. I tried to intervene by emailing, but who responded, no-one. All ready it was late and a Friday, was forced to call IWYZE again and i got this other consultant who promised that on Monday he will sort out everything for me, and i believed him.Monday came nothing from IWYZE, i picked up my phone and called and the very same guy started acting up and wanting me to repeat myself, of which at the end i did, i ended up asking to speak to the manager of which i never won. I initiated that we do a conference call with the repairing company so that they will explain better than me, we did and they did, and we called two other people of which the last one said, yes the system should be re-opened so that repairing company will be able to make additions and he asked that he be emailed by the consultant, i also insisted that i be copied on the email, which never happened. I checked with the repairing company, they acknowledged that they are now able to add parts. The repairing company kept on emailing for assistance no response at all. Today i called no assistance as expected, i asked to speak to the manager, as expected excuses where made. I decided to go to the Parktown offices myself, when i got there i asked for the manager at reception, and the receptionist decided to bring the manager that i didn't ask for, am i surprised no because this is the service that you will get at IWYZE irrespective of paying your insurance. I spoke to the manager who said she never received any emails because they were send to the other manager not her. I stayed there with the two managers who acted very clean and played the blaming the repairing company on why didn't they continue fixing my car , irrespective of not receiving authorization.I am actually devastated and no longer know what to do, i have hit the rock bottom, counting the days and months that i have been struggling without a car, calls i made with my own airtime, emails made without responses and having to drive there and not get a solution, what a waste of time and energy, today it's 17/08/2022, still NOTHING HAPPENING. I WOULDN'T DARE RECOMMEND ANYONE TO CHOOSE THIS INSURANCE COMPANY. I WOULD REALLY LOVE TO ESCALATE THE MATTER AND GET MY CAR FIXED. I regret the day i choose this company to insure my car.