PK
Paul K
1 reviews | Active since May 2012
06 Mar 2024, 09:34
Shocking Lack of Service
It's so sad that in today's world the only way you can get a company to contact you or to provide customer service is to post a complaint on Hellopeter. I'm sick and tired of the lack of customer service at Old Mutual/Iwize. Just to prove how right I am. Watch the response I'll get from them TODAY
Helpful (0)
Replies (5)0
Replies (5)
iWYZE's replyOfficial
07 Mar 2024, 13:08Good day Paul,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further.
Regards
The iWYZE Team
iWYZE's reply07 Mar 2024, 13:08
Official
Good day Paul,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further.
Regards
The iWYZE Team
PK
Paul K's updateReviewer Update
07 Mar 2024, 13:47As I said. Unfortunately with Iwize you have to go the Hellopeter route to get a response. NOT A SOLUTION, just a response.
PK
Paul K's update07 Mar 2024, 13:47
Reviewer Update
As I said. Unfortunately with Iwize you have to go the Hellopeter route to get a response. NOT A SOLUTION, just a response.
PK
Paul K's updateReviewer Update
08 Mar 2024, 09:55AGAIN, I say. It's so ironic that a customer has to go to the extreme extent of posting complaints on Hellopeter before Iwize take action. I'm getting sms's and emails stating that Iwize is trying desperately to get in touch with me. Check my THREE EMAILS dated 27 and 29 February 2024 and 05 March 2024 that Iwize chose to IGNORE. Once you have done that, reply WITH ANSWERS TO MY QUERY.
PK
Paul K's update08 Mar 2024, 09:55
Reviewer Update
AGAIN, I say. It's so ironic that a customer has to go to the extreme extent of posting complaints on Hellopeter before Iwize take action. I'm getting sms's and emails stating that Iwize is trying desperately to get in touch with me. Check my THREE EMAILS dated 27 and 29 February 2024 and 05 March 2024 that Iwize chose to IGNORE. Once you have done that, reply WITH ANSWERS TO MY QUERY.
PK
Paul K's updateReviewer Update
11 Mar 2024, 11:34I've just checked my email and NOTHING from Old Mutual or Iwize. This just verifies what I said. NO CLIENT SERVICE FROM IWIZE.
PK
Paul K's update11 Mar 2024, 11:34
Reviewer Update
I've just checked my email and NOTHING from Old Mutual or Iwize. This just verifies what I said. NO CLIENT SERVICE FROM IWIZE.
PK
Paul K's updateReviewer Update
13 Mar 2024, 11:09SEVEN DAYS has passed since this post on Hellopeter and STILL NOTHING. THIRTY DAYS have passed since my 1st email to you AND STILL NOTHING. Time to cancel my policy. If this is how Iwize operate, heaven forbid, I have an accident or claim.
PK
Paul K's update13 Mar 2024, 11:09
Reviewer Update
SEVEN DAYS has passed since this post on Hellopeter and STILL NOTHING. THIRTY DAYS have passed since my 1st email to you AND STILL NOTHING. Time to cancel my policy. If this is how Iwize operate, heaven forbid, I have an accident or claim.