Shocking from Old Mutual Gap Cover!

I submitted a gap cover claim on the 12th of July 2022 for shortfalls on a hospital account and Specialists account following surgery. 5 emails later and calls to the call centre, i am yet to receive my claim reference number or ANY feedback on these claims at all. The generic response is that its been received and will have feedback in 2 days. Its been over 20 days. We pay month in and month out and just radio silence when they are needed. Shocking service!