Shocking Claims Service

I was burgled and lodged a claim with iWyze, I sent through the police report and details of ****** goods and photos of forced entry. I was told that because I couldnt locate Proof of Purchases for the ****** goods that they would be replaced with cheaper alternatives.<br> <br> I then sent a follow up email to Emmah Sebeela to check what was happening, but got no reply. A week later I sent another email, again no reply. I then called, and spoke to another claims assistant who transferred me to a supervisor who then promised to resolve the issue. A week later and still no word back from iwyze, I called again, this time I asked the claims consultant (Nomsa) if she could check the status of the claim, she told me it was finalised, then asked where the proof of purchases were??? <br> <br> I told her that I had been through all this with Emmah and the Supervisor and I asked to speak to a manager, 45 minutes of being on hold and I hung up. Airtime is expensive and this is costing me a lot!!<br> <br> The service from iWyze claims is appalling, they promise hassle free insurance, up until the point that they have your money!!