Shocking bad service from Old Mutual Insure

Awful experience being a brand new customer with Old Mutual Insure for my Home Insurance. I tok out my policy in early Seprember and was advised that my debit order will go off on 1 October 2024. Was then never debited because their consultant left out 1 digit from my bank account number. Then was charged debit order rejection fees until I called in and figured out what went wrong! After being assured that all will be rectified and no debit order rejection fee will be charged (due to their error), i was charged 2 x debit order rejection fees for this month, and even worse is that the debit order finally went off correctly today (when i was advised that my debit order date was changed to the first) and i was then debited for the second debit order rejection fee. Doea this organisation even listen to their call recordings to assist customers? I honestly dont think they do or even care as i called in numerous times to reaolve their error!