Sharon is the second...

Sharon is the second customer service agent that has handled my request very dilligently and professionally and made sure my query has been amicably adressed, all the telephone customer service agents where quick to get rid of me on the telephone either whilst lodging claims or requesting more information such as policy document but Sharon went extra mile to identify and rectify bottleneck in the system, atleast for the first time I have the insurance letter and policy number provided by Sharon