SHAME ON YOU IWYSE

This is my first claim since inception of the policy in 2012 and certainly not what one would expect from a company of the perceived caliber of Old Mutual .

Judging by other posts here it would be interesting if iWyse would even have the courtesy to respond.

Will you iWYSE????

My Kombi was scratched down the one side due to it s****ing a wall when entering a garage.. Initially Imize advised that due to my never claiming they would waiver the +- R2 000 excess.

A week later they advised that as it was a mistake on my part a R 6000 excess was now applicable. So by being honest one is penalised? Should I have said it occurred in a parking lot & I do not know who did it?

I summitted photos online as well as a quote from an Authorised VW repair agent. The quote was in the region of R30 000.

Imize advised that I needed to take the vehicle to their approved agent for repairs, who was not authorised by VW. The Kombi in question is an imported one and there were only 22 ever imported by VWSA into SA making it extremely rare and sought after.

All the more reason why I wished for it to be repaired by an authorised VW body shop..

When I requested a cash payout so that I could go to an approved VW shop they turned around and said they would only pay R6000 . Subtract the excess of R 6000 = NO Payout. This after paying 12. 5 years of premiums and never claiming.

I asked how they arrived at a figure of R 6000 and I requested that I physically take the car to one of their assessors as some remote online as*****t clearly did not match a physical assessment from a body shop.

iWYSE went underground thereafter and have not resurfaced.

That was more than 2 weeks ago.

Is this how you treat customers OLD Mutual???

btw I am also an Old Mutual " Private Wealth Client" . Not for much longer if this is how your organization treats a customer.....

There are may other service providers out there both in insurance and investments Old Mutual. Customers vote with the shoes in case you forgot