1 reviews | Active since Oct 2009
Service is shocking!
<p>Good day</p> <p>I have house contents insurance with iwyze through nedbank and after many issues and an almost two week wait for a call I was able to put my claim through, my claim was then rejected due to apparently not having accidental damage cover on my policy. I asked the gentleman to please go back and listen to the sales call because I remember clearly asking the lady to add all the extra's. I cancelled my insurance with another service provider who actually gave me excellent service but couldn't afford the premium. The lady who gave me the quote clearly didn't do her job properly even though I asked for all the extra's. My claim was rejected on Monday the 24th of July 2017 at 13:31pm and I am still waiting for feedback... Please assist in this regard, I am now seriously losing my patience! </p>
Dear Mel S
Complaint ***
We acknowledge regret to hear that our service has disappointed you.
As per the telephonic discussion, we are reviewing the claim and we will provide feedback to you.
Regards
iWYZE Team
Dear Mel S
Complaint ***
We acknowledge regret to hear that our service has disappointed you.
As per the telephonic discussion, we are reviewing the claim and we will provide feedback to you.
Regards
iWYZE Team
Dear Mel S
We thank you for allowing us the time to review your claim. We note that the claim will be settled.
The claims consultant will be in touch to finalise the claim.
kindly note that the complaint has been closed.
Regards
iWYZE Team
Dear Mel S
We thank you for allowing us the time to review your claim. We note that the claim will be settled.
The claims consultant will be in touch to finalise the claim.
kindly note that the complaint has been closed.
Regards
iWYZE Team
Good day
Thank you, I appreciate the assistance I received regarding my claim. I was advised on Wednesday afternoon that the claim was approved, however I am still waiting for further information regarding settlement. I don't mean to be impatient but the service is very slow.
Good day
Thank you, I appreciate the assistance I received regarding my claim. I was advised on Wednesday afternoon that the claim was approved, however I am still waiting for further information regarding settlement. I don't mean to be impatient but the service is very slow.