service is extremely concerning, disappointing and unprofessional

I am writing to formally express my dissatisfaction with the way my claim has been handled (***). It has been more than six months since the claim was approved, yet I have not received any substantive progress updates regarding the repairs or the overall status of my vehicle. Despite numerous calls to iWyze requesting information, I am still not receiving the feedback I require.

This level of service is extremely concerning, disappointing and unprofessional. It is unacceptable that I am hearing from external sources that my vehicle may have been written off, without any official communication from iWyze confirming this.

I have been a loyal and disciplined policyholder for over seven years, consistently paying my premiums without fail. The treatment I am currently receiving does not reflect the commitment I have shown as a customer.