SERVICE FROM IWYZE BECOMING PATHETIC

This is almost the 4th week now that my car has gone in for repairs. The panelbeaters called me in and I was advised that vehicle was ready for collection. Upon collection, I assessed the repair work done on the vehicle, only to find that there was a dent on the hood on the side where the impact on the car had happened, which on the diagram provided on the accident report by insurance was selected for repairs. I was then told to contact my insurance, which I did however the request to fix the dent was declined and I still don't know why that was.

After my accident, I put in a claim and looked for two quotes from different panelbeaters (of which none of them were selected on the final claim for repairs) and I was advised that an assessor will come and assess my car, to this day nobody has came from Iwyze to view and assess the damage that was done on my vehicle. So for them to decline repair work on the hood which was affected by the accident based on something (reason only known to them, which I haven't even being told of) that they didn't even come assess and take pictures of is absurd and unacceptable.

I'm still waiting on feedback on Mpho who is the assessor assigned to my case whilst I'm left stranded.

I'm irate that a dent the size of a R5 coin has me stranded, that my insurance isn't doing enough for me to get my vehicle back.

On the quote that was sent to me (and I forwarded everything to you guys) by the Bosch and Son's panel beater it states that the right side of the bonnet needed to be aligned & fixed. I'm not an expert in this field but surely if the assessor was sent like Mpho said would be sent to assess the part that's not fixed then they would've seen the part that was dented. One can not see the dent from a distance one needs to observe it clearly, like I did when I went to fetch the vehicle. The guy who wanted to dispatch the car from the panel beater saw it too but he advised that it wasn't part of the report even though the pictures of the report for work that needs to be done, was actually highlighted. Can someone please tell me why that dent isn't fixed to this day, or should I just cancel my insurance, fetch my vehicle and move my business somewhere else.

Attached were the assessment reports from the panel beaters as well the assessment report for Iwyze which I had sent to the complaints department. Its been 5 days now and no one from the complaints department as gotten back to me. Lady from the panel beater (Renew it) called me to fetch my car yesterday, for what if the dent has not been fixed.

So is this how they treat people, once you compliment them they get an ego and forget about you. Can someone please tell me why that dent isn't fixed to this day, or should I just cancel my insurance, fetch my vehicle and move my business somewhere else.