CV
Cariena V

1 reviews | Active since Feb 2020

30 Jun 2020, 13:32

**** campaign!

I contacted iWYZE for a quote. They give me a premium over the phone which was much higher than my current insurer, I asked about their R1750 campaign. I was told that they will send me an email with all the details. I waited and start contacting them again, but did not receive that email or written quote. After looking at social media posts I found the terms and conditions that I need to send my current policy with a claims letter to them. I got a call very soon after that they will not pay out as my vehicle has changed in the last year. I then told them that they said nothing about having the same vehicle, just uninterrupted cover for 3 years. The consultant then said he will have to escalate it for review. 2 days later I eventually got a email from them, reducing the original premium just enough that they do not have to pay me out... So don't even waste your time, ********* process and they wont pay!

0
Replies (1)
iWYZE
iWYZE's reply03 Jul 2020, 13:07
Official
 Dear Cariena 
 We acknowledge receipt of the complaint and regret to learn
that our service has disappointed you.
 
 We have escalated the complaint to the relevant department
for assistance.
 
 Regards
 The team at iWYZE