Save yourself stress. Do not take up Household Insurance with iWyze.

I am to the neck with Old Mutual iWyze’s incompetence. Last week Friday the 4th of January 2019; I reported a leaking geyser as a household emergency. In my mind, an emergency is something that needs to be attended to as a matter of urgency. But NO! They sent a plumber on Saturday who advised me that a geyser that I had installed through them (iWyze) in March 2018 was not installed correctly. The plumber refused to do anything further and advised we report back to iWyze and let them know of the outcome. Today is the 10th of January 2019, could you believe that my geyser is still leaking and that I’m going to deal with a high water bill at the end of the month... I followed up with iWyze throughout the whole week and today when I ask them who’s going to be responsible for my water bill; one of their consultants from the claims department has the nerve to tell me that: “ it is none of her business”. They need to fix my geyser as soon as possible and moreover come up with a solution on how they are going to settle my water bill. And please, iWyze must not come and ask me why did not switch off the water nor the geyser because it is not impossible for a household to not have water and hot water supply for over a week now. Old Mutual iWyze is *********** and the service I’ve received so far is beyond pathetic. The plumbers they outsource are specialists in impossibilities because even last week Friday I was told that it won’t be possible for them to come to my house on that same day. Today I’m getting the impossible story again, plumbers can only come to my house on Monday the 14th and my water continues to be wasted.