Rude consultant cuts the call

I received a call from a consultant on 2/01/2023 at 11:58, the consultant was responding to an urgent email whereby I requested assistance on the 29/08/2023, a response was only received (4days later). due to the delay in response I contacted the call centre and was eventually assisted by Sibulelo Lukubeni.

Whilst during my call with the consultant on the 2/01/2023 I explained to him that I already been assisted and queried why my email too so long to be actioned, the consultant then cut the call halfway through our conversion and did not give me a chance to speak. This is unacceptable and not how you should treat a customer or is this the norm from iWYZE (Old Mutual) ?. I have been a loyal client and decided to add a new vehicle to my policy as per my initial query, However was distracted by the actions of your consultant, I hereby request you investigate the matter!

Policy number: ***