Rude Claims Manager (Biko) & Overall POOR Service On Claim number ***

I had an incident last month and my car is still not fixed, while iWYZE insurance that I pay without breaks monthly is folding their arms when it comes to fixing the car. I was forcefully made by a rude and unprofessional claims manager who goes by the name of Biko to sign a disclaimer for my car to be repaired. This is the 1st time I hear of such a thing, after begging him not to double charge me on my access. Even their Assessor was also SHOCKED to hear of such and asked the question and till today Banele has not yet responded. This shows the level of "don't care attitude' towards their customers. I have also emailed the complaints department and they also, have not responded. This is not a WYZE insurance to be with, indeed...