1 reviews | Active since Nov 2014
Rude agent who has no regard for feedback for clients
<p>i have just had a na incedent with a very rude claims agent at Mutual and federal (iwyze) for items that was taken in sisnce 25th i have heard no feedback from this ****en rude lady finaly when i get hold of her she gives me a pathetic attitude and has the nerver to tell me that she is going to cancell my claim ,from the day i put in my claim i have heard nothing from her i have called this ****en place 4 times with no luck when i finaly get hold of her she gives me attitude,needless to say i been stuggling with this Nonzwakazi rude agen</p>
Dear Kagiso Mogale
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and our staff member. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint Ref. ia MF-***
We can confirm that your matter has been escalated to our Claims – Non Motor management to review and assist with the finalization of your claim. We will surely also be reviewing our staff members conduct and share the outcome.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***
Kind regards,
Rodwell
iWYZE Team
Dear Kagiso Mogale
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and our staff member. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint Ref. ia MF-***
We can confirm that your matter has been escalated to our Claims – Non Motor management to review and assist with the finalization of your claim. We will surely also be reviewing our staff members conduct and share the outcome.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***
Kind regards,
Rodwell
iWYZE Team
We confirm having met with our Claims agent and her immediate manager. The call you had with her we listened to and the outcome was that the claims agent was probing to establish the use of the items you were claiming for. Later in the call we agree that her telephone etiquette was not up to par and this was addressed with her. We have scheduled her for refresher telephone etiquette training and will be monitoring her progress.
We do take our customer experience serious and trust that going forward your experience will be a pleasant one.
We also confirm that your policy is still active and that the damaged items was returned to you.
Best regards,
Rodwell
iWYZE Team
We confirm having met with our Claims agent and her immediate manager. The call you had with her we listened to and the outcome was that the claims agent was probing to establish the use of the items you were claiming for. Later in the call we agree that her telephone etiquette was not up to par and this was addressed with her. We have scheduled her for refresher telephone etiquette training and will be monitoring her progress.
We do take our customer experience serious and trust that going forward your experience will be a pleasant one.
We also confirm that your policy is still active and that the damaged items was returned to you.
Best regards,
Rodwell
iWYZE Team