mV
michelle V
1 reviews | Active since May 2012
05 Nov 2015, 15:12
RUDE
I contacted Iwyze for a quote on car and household insurance. the consultant was nice until I said I want some time to think about it. you could hear he was not pleased however agreed to phone me back at 3pm today to follow up. I informed him that I will not be accepting the quote as I am not happy with the clause stating that double excess must be paid if I claim within 6 months of the new policy. the consultant said only because of that clause ? so I rep**** yes I am not comfy with it. he rep**** rudely with 'are you planning on having an accident like in December? '<br> HOW RUDE OF HIM TO SAY THAT! Disgusted!
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Replies (1)iWYZE's replyOfficial
06 Nov 2015, 12:15Hello michver2012,
We have received your complaint and would like to for apologise for the manner in which our sales consultant spoke to you.
Your complaint has been escalated to the Sales Dept. to acknowledge and discuss your complaint.
Your complaint reference no. is MF-*** Vergottini, Michelle.
Please don't hesitate to contact the Complaints Dept. ***. should you have any queries.
Best Regards
Tasmin
iWYZE Team
We have received your complaint and would like to for apologise for the manner in which our sales consultant spoke to you.
Your complaint has been escalated to the Sales Dept. to acknowledge and discuss your complaint.
Your complaint reference no. is MF-*** Vergottini, Michelle.
Please don't hesitate to contact the Complaints Dept. ***. should you have any queries.
Best Regards
Tasmin
iWYZE Team
iWYZE's reply06 Nov 2015, 12:15
Official
Hello michver2012,
We have received your complaint and would like to for apologise for the manner in which our sales consultant spoke to you.
Your complaint has been escalated to the Sales Dept. to acknowledge and discuss your complaint.
Your complaint reference no. is MF-*** Vergottini, Michelle.
Please don't hesitate to contact the Complaints Dept. ***. should you have any queries.
Best Regards
Tasmin
iWYZE Team
We have received your complaint and would like to for apologise for the manner in which our sales consultant spoke to you.
Your complaint has been escalated to the Sales Dept. to acknowledge and discuss your complaint.
Your complaint reference no. is MF-*** Vergottini, Michelle.
Please don't hesitate to contact the Complaints Dept. ***. should you have any queries.
Best Regards
Tasmin
iWYZE Team
