****** off R259

I cancelled my funeral and life cover in September 2021 due to losing my job, now 4 months later they go and debit my account for R259, on top of that they giving me the run-around in order to reverse my money, that time I have a 1 year old and unemployed, I spoke to 5 different agents, and 4 days later my issue is still not resolved, it seems I might have to go to the ombudsman for resolution cause wow all this trouble for R259 such a huge company as iwyze it's really sad...