Response for a claim

I lodged a claim with oldmutual car insurance on the 2nd of December 2020 and I submitted all the information they requested to the assessor that has been appointed for my claim. From the 2nd till the 06th of December 2020 I would receive a message on the updated on my claim, but they have since stopped sending me messages. I have called several times to make a follow up , the first consultant told me that the damage to my car was estimated to be about 34000 and he told me that the person responsible for my claim will call me and finalize everything once the claim has been authorized. On the 16th I received a call and the consultant told me the same thing that I will receive a call on Thursday from Lungile who is responsible for my claim , but she never called. I then called on Thursday and was told the report is back Lungile will call me on Friday , but she never called. Then I called oldmutual today 21 December 2020 to make a follow up. To my surprise now I am being told that I did not disclose that I had an accident prior to joining oldmutual , of which I did. I am not sure whether they want to use that in order to reject my claim or what. When I joined oldmutual the consultant asked me how many accidents have I claimed for in the past 2 years and I told him 1 in June or july 2019 and then he asked me about car theft and I told him that my car was ****** in 2018 but was recovered the next day . I was insured with iwyze when my car was ******. I lodged the claim but they never paid since the car was recovered with no damages the following day . I just want oldmutual to be upfront on whether they do approve or reject my claim instead of giving me a runaround. As we speak I don't have a car but I am paying for a courtesy car. I just need a response so that I will know exactly what to do with regards to my car.