Repairs of double fridge Samsung

Faulty New Samsung Fridge

I went to Maponya Old Mutual on 2017/09/06 to lay a complain about my fridge that it’s not working, I spoke to Tshidi from Iwyze. On the 07/09/2017 i received a call from this number ********** 885 and was told that they will send a technician to check the fridge. On the 12/09/2017 Mr. Du Plessies cell number ( ********** 499) came and checked the fridge also took pictures and told us that he will call for feedback. On the 20th Du Plessies came and fetch the fridge to fix it. On the 26th i received a call from Him that he is bringing the fridge back. On the 06/10/2017 the fridge was then delivered and i had to pay R782.90 cash for access and was told that the fridge will adjust automatically but it did not respond. On the 10/10/2017 they send a technician by the name of Mathe to check what the problem is and he ended up putting Gas and he said it will respond. On the 12/10/2017 I received a call from Tshidi ( ********** 000) asking what is wrong with the fridge and I explained to her that it is not responding .On the 13/10 they sent Mathe again and he phoned Lazel and identified the problem as PC Board does not formulate ice cubes and he put the Gas again. On the 7/11 at 18H00 Mathe arrived and now he identifies PC Board to be replaced, Ice Pump and Filter Light also identified as faulty. Samsung is a reputable and trusted brand that we expected to be returned back to the manufacture for repairs… The only time that any consultant or personal from Iwyze aided me in my misfortune was when I HAD TO CONTACT THEM. My experience was extremely horrible to say the least, Iwyze failed to fulfill their obligation to me the customer and at this point in time; “As a customer I demand a response worthy of my time and money”.