Repairs

I have a comprehensive cover with this company for more than 4 years .Premiums paid well .I registered a claim with them on the 29/12/2017.Assessment was done repairer appointed Auto Magic Honey dew.The repairs were done but now my vehicle has two colours fresh white on the front and rear , no blending was done or polishing. I have called the claims department several time s no progress till i spoke to the last consultant who refered me to Auto Magic .I called Auto magic was advised to take the vehicle on Saturday when going to collect it nothing was done .Firstly when we raised the colour issue we were advised they will polish the vehicle for R1000.00 as the insurance will not authorise the blending . When calling for the second time was advised by Branwen that blending is done on pearl white vehicles only insurance will not authorise it my vehicle is plain white, for the third time was advised they will not polish my vehicle because it was previuosly repaired .If this repairer knew his story why giving me different reasons of not repairing the vehicle right.Ima in the middle of no where as the consultants at iwyze are not helpful.This policy did not take me back to the position i was before the accident but into a worse position after paying my premiums for all these years.According to my understanding there should be a complaints department or repairs complaints department to look into these matters but i have never been put through them all i was told will email the assesors