Rejection \no Damages to lock"but lock was broken"""

In the night of 22.03.2015 ********* broke into my garage and stole my scooter car parts. <br> I claimed the damages from iwyze and Mr Rassie Erasmus was appointed assessor. <br> When he came to my house I adviced him not to enter my yard without me present because I have a guard dog. <br> He ignored me and sadly got bitten. I offered medical assistance and damage Compensation. <br> Mr Erasmus told me that everything is in order and never indicated any doubt that my claim would be unsuccessful in any way. <br> I was shocked to read that my claim was rejected based on \no signs of forced entry!"Because my lock was broken in pieces. <br> <br> The insurance of the Body corporate (separate to iwyze) acknowledged the damage and approved the repairs on the garage lock!!!<br> <br> My confusion is that one insurance acknowledges the damage and approved where as the other (iwyze) claims \""no signs of forced entry = no damage to the lock\"".<br> <br> I aledge that Mr Erasmus was angry for the fact that he got bitten and saw this opportunity to get back to me. <br> I am now in the process of getting an independent damage report to proof that a broken lock is a sign of forced entry!"""