Rejected car accident claim

REJECTED CLAIM Iwyze rejected my claim. (accident claim). My son was involved in a car accident using my car and the car was a writeoff. Iwyze refused to to pay my claim. Seeing that i never received my contract when joining your company , i have to rely on the recordings that were made in 2016, when I bought the car. Iwyze state that the claim is rejected because my son was driving the vehicle for more than 2 months. I would like to point out that I have no recollection stating how long another person other than me is supposed to drive my car to be considered a regular driver, I therefore request the recording that was made to that effect .

I must state though that i feel their decision was unfair since we agreed that the policies on my vehicle is an open one, meaning my children that have valid South African licences can drive my cars and yet they turn around and say i should have contacted them about that. Again i hope that was stated clearly on the recordings. What then grieves me the most is the fact that after so many years with this company they have associated my name with ***** which is very unfair and it doesn't sit well with me . I still need my properties insured and you have made that difficult by your unjust claim. It is also concerning for a company as big as iwyze that they would make so many mistakes in their correspondence with me while they were investigating the matter. Firstly they had said they will pay back my premiums on all the other vehicles (3 cars) and home and the amount you stated previously is vastly different from the correspondence, instead I was paid only 1 month premium, after being with the company for 11 years. How is that possible, what brought about that change and why was I not notified of that. And how can they cancel all my cars and house insurance, for just 1 rejected claim. This happened 2020 July but till this day am not happy with Iwyze.

I again would like to draw their attention to another 'mistake" ?(their words not mine). They said they are canceling my entire contract with them. Then after a month they tell me they were re- instating my policy of which upon enquiry was informed it was a mistake. It makes me wonder as to how many mistakes this company has made in regards to my claim. i feel i have not been treated with integrity and fairness and it is for these reasons that i request my recorded transcript from iwyze.