SM
Sagoema M

1 reviews | Active since Aug 2016

01 Sept 2016, 20:18

Rejected accident insurance claim iWYZE

<p>I joined iWYZE car insurance early this January. On the 3rd of August I was involved in an accident, the car hit two donkeys and it was damaged both sides. I notified the insurance they towed the car to SMD after one week I was told that the car is written off they are arranging the settlement and refund if there is any. I waited until three weeks when I received a call from iWYZE that the claim has been rejected because I once had a scratch on my previous car I submitted the claim with first for women insurance and I did not disclose when I took the insurance with them (iWYZE ).</p> <p>They failed to explain to me when I took the insurance with them . Because the said claim was never claimed. I paid the scratch myself.</p>

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Replies (2)
iWYZE
iWYZE's reply02 Sept 2016, 08:47
Official

Dear Sago727

Thank you for bringing this to our attention. We will investigate and contact you.

Kind regards

Thabiet Mintin

Complaints Management

iWYZE
iWYZE's reply07 Sept 2016, 10:46
Official

Dear Sagoema,

We confirmed receipt of your matter yesterday the 06 September and the acknowledgement was e-mailed to you. We also advied that we requested our Claims - Motor dept. to supply us with the full merits of your claim so that we may reviewing and the outcome will be communicated with you. We have also acknowledgement a timeline as to when we will be responding.

Should you have any enquiries, please may i ask that you contact us on Best regards,

Rodwell

iWYZE Team